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Help Center

How can we help you?

Search our knowledge base, browse FAQs, or reach out to our support team. We're here for you 24/7.

Sign up at loop56.com with your email and business name. You'll be guided through setting up your products, tax settings, and payment methods. The entire setup takes about 5 minutes.

Yes! Go to Dashboard > Products and click 'Import'. We support CSV and Excel files. Download our template to ensure your data maps correctly to Loop56's product fields.

Navigate to Dashboard > Social Media Integration and follow the WhatsApp setup wizard. You'll need a WhatsApp Business API number. Our AI assistant will begin handling customer inquiries automatically once connected.

We offer a free plan with core POS features for up to 100 products and 1 terminal. Upgrade to Starter or Professional at any time to unlock advanced features like AI sales assistants and multi-location support.

Reach Our Support Team

Choose your preferred channel. Our team responds fast.

WhatsApp

+234 800 LOOP 56

Avg. response: 5 mins

Email Us

support@loop56.com

Avg. response: 2 hours

Call Us

+234 (0) 700-LOOP56

Mon-Sat, 8AM - 10PM WAT

Send us a message

Describe your issue and we'll get back to you promptly.